Operations Officer aka Operations Manager (onshore)

#locationindependent #travelhacker #spreadsheetlover

General requirements

• good organisational and administration skills
• familiar with collaboration tools (Google docs), spreadsheet savvy
• experience in customer service
• English in writing and speaking
• familiar with social media
• familiar with the travel destinations
• familiar with travel in general, airports, connections, hacks
• familiar with sailing (at least some experiences from living of a boat)
• flexible with time and well connected

You should be staying with us in Phuket for a few months for onboarding and setting up and could be operation remotely after we will have launched later this year.

Setting up workflow

developing/improving process with Coboat team

Workflow (examples)

• work with customer database collecting relevant information (payments, documents, travel plans)
• contact customer with general information (and checklist) for upcoming trip (8 weeks before)
• collect all necessary documents and forms (passports, liability waiver, medical, dietary)
• assist with questions about visa, vaccination, seasickness, luggage
• reminder of final payment
• information about nearest airport and possible location of embarkation, tips on how to get there (last mile)
• communication between boat and arriving guests about embarkation/delays
• preliminary allocation of cabins (m/f)
• crewlist
• short-term changes of bookings
• answer questions from prospective guests before booking through online chat channels and via email

-> deliver guest list and guest data with cabin plan to boat before embarkation

Local logistics

• research and communication with port agents
• preparing arrival of boat
• setting up meeting point for embarkation/disembarkation
• sourcing supplies (provisioning)
• research on immigration formalities
• emergency management

Tools

E-Mail, Online chat tool (on homepage), Slack community, Facebook messages

Effort/time needed

approx. 1,5 hrs/guest = 30 hrs/week + 10 hours local logistics

Materials to develop and use

• general boat information
• handling and requesting guest info
• individual trip information
• VISA information
• FAQ document
• checklist about what to prepare, local contacts
• liability waiver (needs to be signed)

Social Media

• replying to inquiries from Facebook page
• monitoring and replying to tweets
• post updated travel information in closed community group (Slack, FB)

Interested? Submit your application (CV, photo) to [email protected] explaining why you’re interested in the role, and the skills you bring. We’d like to hear both about your skills and experience in community building, and about your interest in Coboat specifically.

Follow us at fb.me/coboat and @gocoboat on Instagram and Twitter.