Operations and Social Media Officer (aka Operations and Social Media Manager – onshore)
#locationindependent #travelhacker #instasavvy
General requirements
- good organisational and administration skills
- outstanding social media knowledge
- familiar with collaboration tools
- experience in customer service
- English in writing and speaking
- familiar with the travel destinations
- familiar with travel in general, airports, connections, hacks
- flexible with time and well connected
You might join us for a few weeks on Coboat either in the Caribbean or in the Med but mostly you can work from wherever you want.
Responsibilities (customer communication)
- review and approve customer applications and manage the application process
- communication with customers before, during and after the booking process
- collect all necessary documents and forms (passports, liability waiver, medical, dietary)
- assist with questions about visa, vaccination, seasickness, luggage
- communication between boat and arriving guests about embarkation/delays
- preliminary allocation of cabins (m/f)
- short-term changes of bookings
- answer questions from prospective guests before booking through online chat channels, via email or social media
Responsibilities (social media)
- manage our social media channels on FB, Twitter and Insta
- schedule and publish regular posts
- promote Coboat in other communities (f.ex. digital nomads worldwide)
- write and publish blogposts
- replying to inquiries from Facebook page
- monitoring and replying to tweets
- post updated travel information in closed community group (Slack, FB)
Effort/time needed
approx. 30 – 40 hours per week
Interested? Submit your application (CV, photo) to [email protected] explaining why you’re interested in the role, and the skills you bring. We’d like to hear both about your skills and experience in community building, and about your interest in Coboat specifically.
Follow us at fb.me/coboat and @gocoboat on Instagram and Twitter.
